We know that customer service is one of the most important aspects when working with a software company. At CREDITONLINE we offer a range of customer service options to ensure you and your business can run at optimum performance.

Dedicated relationship manager

When joining CREDITONLINE you will be assigned a dedicated relationship manager. Having a dedicated manager means that if any issues arise you will be directed to one person. Your relationship manager will understand your business and get to know you so you won’t have to waste time explaining your business to different members of our customer service team each time you call. If your relationship manager is away on holiday or sickness we will complete a detailed handover with another relationship manager and inform you.

Multiple Service Level Agreement (SLA) options

We understand that each business requires a different SLA, that’s why we offer a range of options. We offer start-up, standard and premium SLAs to meet your company’s needs. As your business grows and you expand your team, you can upgrade your SLA should you wish to do so. Our SLAs include the speed in which queries will be responded to, contact hours and contact methods. If you would like to find out more about our SLAs please contact our team.

Support via phone, email or chat

Whatever your communication preference, our team can support your needs. We offer support via email, phone or online chat support using our portal. Our team will be happy to assist you using whichever method of communication you prefer. Our expert team will endeavour to resolve all queries and technical issues as quickly as possible. You will also be informed of any planned system updates or changes ahead of time so you can prepare for any minor disruption that may be caused.

To discuss what customer service options we have available when using CREDITONLINE, please contact our team.